If you’re in business, you need to connect with your customers 24 hours a day. This can be done through Telegram chatbot that automates Customer support services and optimizes multiple processes to minimize manual work.
You can create your own bot by using the BotFather service or no-code solutions like Directual. Once you have a bot, users can summon it by typing its name or command in any chat.
Automated Customer Service
Telegram is a popular worldwide messaging platform with more than 2 billion downloads to date. Its widespread popularity makes it a good fit for businesses that need to communicate with consumers from all over the world.
Automating customer service via a Telegram chatbot reduces employee workload and minimizes costs. It also ensures that the most common inquiries are handled promptly and correctly.
The speed of response helps to improve client satisfaction and builds trust in the company. Businesses can also use Telegram to share tutorials, product guides and other useful information. Find out more at Telegram chatbot.
Many chatbot platforms provide a no-code interface for creating bots, making it easy to build a Telegram chatbot for business that can answer the most common questions. Moreover, some platforms allow businesses to integrate their bot with third-party apps and offer an omnichannel experience for their users. Some platforms also support inline requests and deep linking. This allows consumers to access a business’s chatbot from their attachment menu in any conversation on the platform.
Automated Marketing Campaigns
A chatbot on Telegram can be used to automatically send out marketing campaigns, including product updates and discounts. This can help businesses keep their customers engaged and increase conversions.
Additionally, chatbots are able to handle large volumes of customer queries instantly, reducing wait times and improving productivity. They can also be integrated with other enterprise systems to provide a unified experience for customers across channels.
For example, a bot such as Event of the Day can be used to answer questions about historical events that happened on certain dates. This is a fun way to learn about history and could spark water cooler conversations at work or parties.
Telegram offers a variety of options to create a chatbot, from simple templates to more advanced chatbots. The simplest option is to use a bot builder like BotFather, which can be found by searching for the prompt /newbot. More experienced developers can also create bots from scratch with the Telegram API, which requires programming knowledge but provides more customization options.
Automated Product Updates
For industrial applications, relevant machine information, such as temperature or pressure, can be automatically sent via Telegram Bot to the tablets, smartphones or PC workstations of department managers. This allows them to access a clear overview of machine production without having to leave the app.
Businesses can also use the chatbot to answer frequently asked questions and provide transactional services over the messaging app. This automates customer support and reduces workload on support teams. It is an effective way to increase customer satisfaction and improve ROI.
To create a chatbot for Telegram, log in to the Trengo platform and select the chatbot tab. You can then easily assemble a conversation flow using the block-based builder. Start by adding a starting block to display the chatbot’s welcome message and response options. Then, add a follow-up block to automatically send messages to subscribers who have contacted the bot. This allows you to nurture leads and generate sales.
Automated Payments
Telegram chatbots offer a secure and convenient way to conduct business transactions. They can handle a large volume of support requests without overloading human agents and provide a seamless experience for customers.
In addition, users can connect their mobile devices to the chatbots to make payments through an automated process. This helps companies avoid the risks of stolen credit card details and other sensitive information.
The Telegram payment bots can be integrated with a variety of different third-party payment providers around the world, making it easy to accept one-time or recurring payments. For instance, the TGmembership bot turns Telegram into a fully-automated paid membership platform that allows clients to join channels and groups with just a single payment. Payments go directly to the bot’s connected payment provider accounts, so users don’t have to worry about their sensitive financial information being stored on Telegram servers. It also supports a wide range of payment methods, including cryptos.